Why Your Buy Crypto Transaction Might Be Delayed
- Payment processor or intermediary delay
- Bank or card authorization pending
- Network congestion on blockchain
- KYC/verification issues with payment provider
Step-by-Step Fixes
1. Check Payment Status
Visit the payment processor’s site if Exodus provides a tracking reference, or check your bank/card transaction history for pending charges.
2. Refresh Exodus & App Status
Close and reopen the Exodus app to refresh the Buy Crypto section.
3. Confirm Your Bank/Card
Ensure your banking provider hasn’t flagged the transaction. Call your bank to confirm authorization.
4. Review Email for KYC
If your payment processor requires identity verification, check email and complete any requests.
5. Wait for Blockchain Confirmations
If your payment shows complete, but funds aren’t in Exodus, the blockchain may be busy. Allow 30–60 minutes for confirmations.
6. Copy & Track TXID
Once visible in Exodus, copy the transaction ID and paste it into a blockchain explorer (e.g., Etherscan/Blockchain.com) to check status.
7. Reinstall or Refresh
If delays persist, double-check for Exodus updates or reinstall the wallet. Always back up your recovery phrase first.
8. Contact Support
If none of the above resolves your issue, contact ExodusDeskCare Support. Provide payment date, amount, and TXID (if available).