Error 1: "Syncing Wallet…"
If your wallet stays on "Syncing Wallet…" indefinitely, it often means connection or firewall issues. Try restarting Exodus, checking your internet, and temporarily disabling security software.
Error 2: Block Height Not Advancing
When block height isn't updating, it may indicate outdated app version or corrupted cache. Fix by updating the app and rebuilding the cache from Settings → Advanced → Reset Cache.
Error 3: "Connection Timeout"
This occurs when Exodus can't reach its node. Switch internet networks, restart your router, or use a VPN to connect if regional blocks are in effect.
Error 4: Frequent Disconnections
Repeated disconnects can stem from unstable Wi‑Fi or high CPU usage. Ensure Exodus has enough system resources and switch to a more stable network.
Error 5: Stuck on Wallet Scan
If the wallet scan process stalls, close Exodus fully, clear cache, restart your device, and relaunch the app to force a full rescan.
General Troubleshooting Tips
- Always use the latest Exodus version from the official site.
- Restart your device and router regularly.
- Temporarily disable antivirus or firewall to test connection.
- Clear cache via Settings → Advanced → Reset Cache.
- Contact support if sync doesn't recover within 10 minutes.
Advanced Fix: Reinstall Exodus
Backup your 12‑word recovery phrase, uninstall Exodus, reinstall, and restore using your recovery phrase.
When to Contact ExodusDeskCare Support
If none of the above resolves your issue, reach out—we’ll guide you through advanced diagnostics.