Understanding Verification Requirements
Exodus partners with KYC/AML providers for buy crypto services. You may be asked for ID, address proof, or selfie verification.
Common Verification Problems
- Blurry or Incomplete Documents: Upload high-quality scans of government-issued ID.
- Mismatched Information: Ensure your name and address match exactly what’s on your documents and account.
- Poor Lighting or Incorrect Format: Use well-lit photos in accepted file types (JPEG, PNG).
- Expired Documents: Only valid, non-expired ID documents are accepted.
- Selfie Verification Failed: Follow the instructions closely for face verification, ensure your face is centered.
How to Fix These Issues
- Retake photos with good lighting and clarity.
- Cross-check that all text is readable and matches your profile.
- Use supported formats/webcams and try multiple angles if selfie repeatedly fails.
- If verification is stuck, reach out directly through the KYC provider’s help link (from verification email).
When to Contact ExodusDeskCare
If you’ve corrected all issues but the status remains “pending” after 24 hours, contact us with screenshots and reference code for faster resolution.
Final Advice
Double-check everything before submission and allow up to 48 hours for final review. Accurate documents lead to faster clearance.