Why Updating Can Stall
Stuck updates often result from slow internet, file corruption, or permission issues on desktop or mobile.
Common Causes
- Poor Connection: Unstable or slow internet can interrupt downloads.
- App Cache / Corruption: Incomplete update files may cause freeze.
- Permissions Blocked: Antivirus or OS restrictions might prevent writing files.
- Running App: Exodus must be closed before updating installer runs correctly.
How to Resolve
- Check your network: Use stable broadband or switch to wired/Ethernet.
- Restart the app or device: Close Exodus, reboot device, then retry update.
- Clear Cache or Reinstall: On mobile, clear app data; on desktop, remove current installation, then reinstall the newest version from the website. Keep your recovery phrase safe before doing this.
- Disable Security Software: Temporarily turn off firewall/antivirus during update.
- Run as Administrator (Desktop): Right-click install file → “Run as admin” to ensure proper write permissions.
Pro Tips
- Always back up your recovery phrase before reinstalls.
- Download updates only from official Exodus sources.
- Check system limits (e.g., storage space, permissions) before updating.
Still Stuck?
If after all steps it’s still frozen, reach out to ExodusDeskCare—send us screenshot or log details and what you’ve tried.