1. Check Internet Connection
Make sure your device is connected to a stable internet connection. Interrupted connections can block the buy feature.
2. Verify App Is Up to Date
Using an outdated version of the Exodus Wallet can cause glitches. Head to the official website or app store to update it.
3. Ensure Payment Method Is Supported
Only certain regions and payment types (like credit/debit cards) are accepted. Make sure your payment method is eligible.
4. Third-Party Provider Issues
Exodus integrates services like MoonPay or Ramp. If they are down, the Buy feature may not work. Wait and try again later.
5. VPN or Firewall Interference
If you're using a VPN or firewall, try disabling them and retry. These can interfere with Exodus’s connection to payment processors.
6. Clear Cache or Reinstall App
Sometimes clearing the cache or reinstalling the app resolves stuck functions. Just make sure you’ve backed up your 12-word recovery phrase first!
Need Help?
If these solutions didn’t work, contact ExodusDeskCare Support for dedicated assistance.